Job openings for Chat Process Executive in Gurgaon

Process Name - TUI - Travel Process
🏢
Company - Transcom
📍 Location - Sector 30, Gurugram
Profile - Blended Process - Chat
Salary Offered - 32K CTC.
Experience - min 6 months in Airline / Travel Industry ( Mandatory)
Qualification - Graduate / Undergraduate
● Communication: Excellent verbal & written communication (C1 Level required).
Typing Speed - 35 WPM+ with minimum 90% accuracy
● Comfortable working in a blended process (Chat & Voice)
● Flexible for rotational shifts
5 Days Working. Rotational shift. Both. sides Cabs.
Interview Process - Virtual Interviews.
HR Round , Ops round, Versant Test and Typing Test.
📌 Key Responsibilities
● Handle customer queries via chat channels
● Assist customers with bookings, cancellations, amendments, and travel-related concerns
● Provide accurate information regarding travel policies and services
● Ensure high-quality customer experience and adherence to SLA
● Maintain documentation and follow compliance guidelines
✅ Eligibility Criteria
● Experience: Minimum 6 months in Airline/Travel Industry (Mandatory).